Troubleshooting Rule #3: Is it working as designed?

source Sometimes you start by troubleshooting assuming something’s broken, when really it’s just not working the way you expected. Put another way, it’s “working as designed” - but you and the designer miscommunicated, or disagreed.

source link

get link Some questions to ask:

enter It’s a problem, but are you sure it’s broken?

follow link Next rule: What’s changed since it worked?